Return Refund & Exchange Policy

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Return & Exchange Policy – Solar Experts (Pty) Ltd

At Solar Experts (Pty) Ltd, we are committed to delivering high-quality products and excellent service. To maintain our standards, we have implemented the following strict Return and Exchange Policy:

  1. Accepted Returns – Defective & Non-Defective Products:
    We accept returns for both defective and non-defective products, provided they meet the conditions below and are returned within 2 days of purchase.

  2. Product Returns and Inspection:
    All returned products will undergo a thorough inspection by our Sales and Technical Departments. If there are any signs of tampering or misuse, the warranty and return rights will be void.

  3. Condition of Returned Products:
    Products such as inverters are eligible for return or exchange only if they are unopened, unused, and in their original packaging, returned within 2 days of purchase.
    All warranty seals will be inspected. If any seal has been broken or removed, the return will be rejected.

  4. Opened, Used, or Installed Products:
    No Out-of-Box-Failure (OBF) claims will be accepted for products that have been opened, used, or installed. However, in exceptional cases, management may review and approve an exchange at their discretion.

  5. Product Verification:
    Returned products must have matching serial numbers to those recorded at the time of sale. Products with mismatched or missing serial numbers will not be accepted.

  6. Exchanges Only – No Refunds:
    Solar Experts (Pty) Ltd does not offer refunds under any circumstances. Approved returns are eligible for exchange only, subject to inspection and approval.

  7. Courier and Shipping Costs:
    Customers are responsible for arranging their own courier service for any return. If you request a collection through Solar Experts (Pty) Ltd, applicable courier fees will be charged.

  8. Notification of Damaged Goods:
    All damages must be reported within 2 working days of receiving the goods. Failure to do so will result in the product being treated under standard warranty conditions.

  9. Strict Conditions:
    Strictly no exchanges will be allowed for any products that are scratched, installed, physically damaged, or returned after 2 days.

  10. Warranty Return Processing Time:
    All approved returns (defective or non-defective) will be processed within 7 working days, including assessment, exchange, or warranty action depending on the product and issue.