Privacy Policy – Solar Experts (Pty) Ltd

At Solar Experts (Pty) Ltd, we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Collection of Personal Information

When you register or interact with our Website, we may request personal information, including but not limited to:

• Full name and surname;

• Email address;

• Physical address;

• Gender;

• Mobile number;

• Date of birth.

Please ensure the information provided is accurate and up-to-date. Should your personal details change, kindly inform us promptly so we can update our records.

You may also choose to provide additional personal information. By doing so, you agree to provide truthful, accurate, and current information and not to impersonate another person or entity.

2. Use of Personal Information

We will not use your personal information without your express consent, except as outlined below:

• To process, manage, and deliver your orders;

• To communicate with you regarding goods or services (unless you opt out of marketing communications);

• To inform you of special offers, promotions, or new features (unless you opt out);

• To enhance your shopping experience and improve our Website, including monitoring browsing behavior and tracking sales.

3. Disclosure of Personal Information

We will not disclose your personal information to third parties except in the following cases:

• To employees and service providers assisting in service and goods delivery;

• To affiliates, divisions, and partners for marketing purposes (unless opted out);

• To law enforcement or regulatory bodies as required by law or to prevent fraud;

• To service providers assisting with business operations, under strict confidentiality agreements;

• To suppliers regarding faulty goods or warranty issues;

• To Third-Party Sellers for invoicing purposes, limited to your email address.

We may use or disclose your information to comply with applicable law, legal processes, or protect our rights and property.

All persons with access to your personal information are bound by appropriate confidentiality obligations.

4. Ratings and Reviews

By submitting a rating or review on our Website, you consent to Solar Experts (Pty) Ltd using it for marketing purposes, including newsletters and promotions. Only your first name will be displayed. We will not display your surname or contact details.

If you do not agree, please refrain from submitting reviews.

5. Data Protection and Security

We undertake to:

• Treat your personal information as strictly confidential;

• Implement appropriate security measures to protect your data;

• Allow you to view and update your personal information;

• Notify you promptly of any unauthorized access or breach;

• Provide evidence of compliance with privacy laws upon request;

• Return or destroy your personal information upon your request, unless required by law to retain it.

We will not keep your personal information longer than necessary unless required by law or with your consent.

Solar Experts (Pty) Ltd will never sell or disclose your personal information other than as outlined in this policy.

While we strive to protect your information, we cannot be held responsible for unauthorized disclosures outside our control, unless due to our gross negligence.

6. Third-Party Websites

If you disclose personal information to a third party (for example, via a link from our Website), Solar Experts (Pty) Ltd is not responsible for how the third party handles your information. We encourage you to read their privacy policies.

7. Cookies

Our Website uses “cookies” to improve functionality and user experience. Cookies recognize repeat users and analyze usage behavior without personally identifying you.

You can disable cookies via your browser settings, but this may limit certain features on our Website.

By using our Website without disabling cookies, you consent to our use of cookies as described in this policy.

8. Changes to this Privacy Policy

Solar Experts (Pty) Ltd reserves the right to update or modify this Privacy Policy at any time. It is your responsibility to review it periodically. Continued use of our Website after changes are posted will signify your acceptance of the changes.

9. Electronic Communications

By visiting our Website or communicating with us electronically, you consent to receive electronic communications from Solar Experts (Pty) Ltd and its affiliates, in line with this Privacy Policy.