Refund Returns & Exchange Policy

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Return & Exchange Policy – Solar Experts (Pty) Ltd

At Solar Experts (Pty) Ltd, we are committed to delivering high-quality products and excellent service. To maintain our standards, we have implemented the following strict Return and Exchange Policy:

  1. Product Returns and Inspection:
    All returned products will undergo a thorough inspection by our Sales and Technical Departments. If there are any signs of tampering or misuse, the warranty will be void.

  2. Condition of Returned Products:
    Products such as inverters are eligible for exchange only if they are returned within 7 days, unopened and in their original packaging.
    All warranty seals will be inspected. If any seal has been broken or removed, the return and warranty rights will be forfeited.

  3. Opened, Used, or Installed Products:
    No Out-of-Box-Failure (OBF) claims will be accepted if a product has been opened, used, or installed. In exceptional cases, management may review and approve an exchange at their discretion.

  4. Product Verification:
    Returned products must have matching serial numbers to those recorded at the time of sale. Products without matching serial numbers will not be accepted for exchange.

  5. Exchanges Only – No Refunds:
    Solar Experts (Pty) Ltd does not offer refunds under any circumstances. Approved returns will be eligible for exchange only, subject to inspection and approval.

  6. Courier and Shipping Costs:
    Customers are responsible for arranging their own courier service for any return. If you request courier collection through Solar Experts (Pty) Ltd, a shipping fee will apply.

  7. Notification of Damaged Goods:
    Damages must be reported within 7 working days of receiving the goods. Failure to report damages within this period will result in the product being treated under standard warranty terms.

  8. Strict Conditions:
    Strictly no exchanges will be permitted for products that have been installed, scratched, or physically damaged.

  9. Warranty Return Processing Time:
    All warranty returns require up to 7 working days to be assessed, repaired, or replaced, depending on the product type and issue.